| Author |
Message |
    
I Morgan (william)
Member
Username: william
Post Number: 93
Registered: 10-2008
| | Posted on Monday, July 26, 2010 - 05:48 pm: | 
|
every one of my multiple item orders that I print our seem to be missing half the order on the packing slip and I cant find the missing items anywhere on blackthorne .Note: I refreshed the finalized sales and imported from ebay .
for examples buyer bought A, B , C , D ,E & F ....When i go to print the packing slip ,only A , C & F show up on the packing slip ..B,D &E are no where to be found on blackthorne? this happened on my last 3 multiple orders? |
I Morgan (william)
Member
Username: william
Post Number: 94
Registered: 10-2008
| | Posted on Tuesday, July 27, 2010 - 11:58 am: |
|
can anyone give me any advice on why this is happening? and how to fix it ? |
I Morgan (william)
Member
Username: william
Post Number: 95
Registered: 10-2008
| | Posted on Wednesday, July 28, 2010 - 12:56 pm: |
|
can someone help please ? |
Leslie Van Allen (leslie)
Moderator
Username: leslie
Post Number: 2262
Registered: 03-2004
| | Posted on Thursday, July 29, 2010 - 07:52 pm: |
|
Hi,
If you are missing Orders, Sales or Listings you'll need to import rather than refresh.
In Blackthorne, go to "File-Import-Import from eBay".
Choose the “second” import options for “Running and Completed” and set the "Since” back to a date before the oldest ended sales.
You can go back as far as 60 days if needed.
However, if the issue started a few weeks ago only go back 15 days for the import.
Also in the import window be sure the check box for “include sales information” is checked and start the import.
If the listings are in Blackthorne ( you can find them by eBay item ID in Monitor Listings) but are not updated with sales then you'll need to run a refresh using “All” with an older refresh date.
If the listings are in Monitor listings the program should be able to create a sales record and update running listings by using a "Refresh-Refresh Activity". However, you must set the "Since" date to a date before the missing sale ended and be sure the "All" box is checked in the refresh activity window.
Regards,
Leslie
Technical Support eBay Blackthorne Software
Occam's razor "The simplest explanation is most likely the correct explanation."
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